The team · prpl pineapple

Thomas Price

Managed Services

Runs the help desk and keeps client environments healthy, backed by 30+ years in systems management and support.

Work with Thomas What he does
Help desk · SupportManaged · ServicesMicrosoft 365 · Google
Portrait of Thomas Price
Wide Experience, Always LearningProblem SolvingFlexibility
About Thomas

A fast, kind answer builds trust.

Thomas PriceManaged Services · prpl pineapple

Thomas brings more than 30 years of experience in systems management and support. He has helped small businesses, nonprofits large and small, and Fortune 500 companies with networking, server administration, cloud-based systems, and remote support for users around the globe.

At prpl pineapple, Thomas runs the help desk. He owns the ticket queue from first contact to close, handling account access, Microsoft 365 and Google Workspace administration, email, devices, and everyday fixes, with updates clients can understand.

He also handles the recurring managed services behind the scenes: onboarding and offboarding, patching, backups, endpoint protection, and license renewals. When ten tickets point to one problem, he flags it so the team can fix the root cause.

Beyond setting up systems and solving problems, he enjoys helping clients understand what things mean in plain language, not programmer-speak or marketing buzzwords.

How he works

What Thomas brings to the table.

Pairings

Two things true at once

TPGrace + TruthDetails + Big PictureShort Term + Long TermLogic + EmotionLeading + Following
Specializations

Where he moves the needle

  1. Help Desk Support
  2. Microsoft 365 + Google Workspace
  3. Networking, Servers + Cloud Systems
  4. User Onboarding + Offboarding
  5. Patching, Backups + Endpoint Protection
  6. Vendor + License Coordination
Get to know Thomas

Ask Thomas about…

Conversation starters

Ask him about

  1. History. One of his favorite subjects to talk about.
  2. Cooking. Ask what he’s been making lately.
  3. Board gaming. Ask what’s on his table right now.
  4. Science fiction + fantasy books. Ask for his next recommendation.
Background

Experience

  1. 30+ years in systems management and support.
  2. Every size of organization, from small businesses to Fortune 500 companies.
  3. Nonprofits, large and small.
  4. Networking, servers + cloud, from setup to day-to-day administration.
  5. Remote support for users around the globe.
The team

Meet the rest of the team.

Kaylin CordovaCo-OwnerKaylin CordovaJay CordovaCo-OwnerJay CordovaBrad McIlwainSenior Director, Managed ServicesBrad McIlwainColin ElmsCustomer Success StrategistColin ElmsDave HaasSenior Data + Implementation SpecialistDave HaasRyan ReedyProjects + Managed ServicesRyan ReedySupport TeamThe VA Team
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